Shipping policy

Shipping costs may vary depending on the quantity and volume of products you purchase. To view the specific price of your order, please proceed to checkout and select your shipping country.

We will process your order as quickly as possible. Once your order has shipped, we will send a tracking number to your email address. You can also track your order's progress on the Hiazurm website's order page.

If the goods are damaged, please take photos as evidence and keep the goods. Contact us as soon as possible through online customer service (redirecting to [link]). We will handle such issues appropriately for you.

Shipping Costs and Delivery Time
We have several reliable logistics partners to ensure your order arrives safely and on time. Delivery time and shipping costs depend on your shipping country and product specifications.

• You will see the exact shipping costs and estimated delivery time at checkout.

• Delivery time is calculated from the time your order leaves our warehouse; we will deliver your order as quickly as possible.

Prices and VAT

For EU customers:

• All product prices include VAT

• No additional import fees

Our shipping countries

We currently only ship to customers in Germany and France. Customers in other EU countries who wish to purchase our products can contact us through online customer service (link), and we may still be able to ship to you.

The following are the estimated delivery times after your package is shipped from our warehouse:
Shipping to Germany
GLS Delivery: 3-4 business days
DHL Delivery: 3-4 business days
Shipping to France
GLS Delivery: 4-5 business days
DHL Delivery: 4-5 business days
The above are normal delivery times. Delivery times may be delayed due to holidays, celebrations, or other unforeseen circumstances. Please rest assured that we will deliver your package to your address as quickly as possible.